If you are looking to build a loyal customer base, we can work with your team so that your current customers keep coming back … and they tell others about your organization!
Excellence in customer loyalty pays off dramatically to the bottom line in every industry. Developing loyal customers – not just satisfying your customers’ needs – is the critical difference in creating sustainable organizational success. Participants in this process will assess their ability to understand and manage their emotions, recognize the emotions of others, and develop the ability to manage relationships with customers and peers effectively. Participants will also assess the connection points in the customer interaction process and learn how to turn those connection points into positive outcomes. They will also assess their communication styles, attitudes and goal-setting techniques, and develop a plan of action that will increase their skill level to connect with customers and to build customer loyalty.
Executive Strategic Planning
We assist you in creating a powerful, but easy Strategic Plan to implement. When was the last time you even looked at your business plan? Do you have one?
Business owners and leaders today have found that developing a strategy and an implementation plan is far more effective than leaving the future to chance. Furthermore, developing a strategy, a vision, a mission and a specific plan of action contributes to long-term, sustainable success. If implemented correctly, it will create higher levels of motivation and commitment, and fuel continuously higher levels of achievement from everyone within the organization. This process is also a format for determining not only where a company wants and needs to go, but also how to get there. Participants develop specific strategies, convert them into a business planning process, and establish measurable and attainable organizational goals.
We work with your Executive Leadership so they are able to build collaborative teams that focus on getting the bottom line results. Are your executives driving your vision to your front-line employees?
This process helps you create an environment in which people are excited about implementing the organization’s vision, to ensure that everyone in the organization is working toward the same goals. It will provide you with the techniques for aligning your resources, and guidelines for effectively leading people to higher levels of performance.
How many of your employees quit a long time ago, but forgot to tell you? We work with individuals in your organization to enhance their personal performance, thereby enhancing your organization’s performance.
The process is a pragmatic approach to leadership growth. It helps individuals develop the attitudes, skills and qualities necessary for personal and organizational leadership. Positive leadership assumes that goals can be accomplished, the job can be done, the problem can be solved, and the obstacles will be overcome. A leader creates his or her own future and drives the future success of an organization.
We help you create a Management Team that fosters an environment in which employees are motivated to meet organizational goals.
We help managers develop the skills to do more with less and aggressively accomplish organizational and personal goals and objectives. As a result, managers will understand why and how they can be essential to achieving the organization’s goals. This process makes management development not only possible, but eminently profitable.
Do your salespeople know the difference between closing a sale and opening a relationship? Do you have a customer service team that now must also soft sell products or services?
This comprehensive, concise process helps a sales professional combine current sales skills with a personal development system to reach higher levels of achievement and become successful.
We can develop your super-workers into super Team Leaders. How many times has a super-worker been promoted to a supervisory level only to fail because of a lack of professional development?
This process makes supervisor and team leadership development not only possible, but also lucrative. Individually, each supervisor and team leader has skills and specialized knowledge. Together, they form a powerful force that assures the achievement of organizational goals through its people.
Time Management Strategies
Ever wish you had more hours in the day? Is your staff feeling overworked? Time Strategies will help you complete all of those items on your To Do List.
Learn how to overcome procrastination, prioritize effectively, and invest your time wisely in activities that will return the personal and professional rewards that you desire.